Before contacting the Ombudsman, please check if your complaint falls under a specialised authority's jurisdiction. Issues involving employment, discrimination, privacy, consumer protection, and police conduct must be directed to the appropriate authority first. Find the right contact below, plus links to relevant legislation and international ombudsman organisations.
Legislation
The Ombudsman Act 2004
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The Bermuda Constitution (S.93A)
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Bermuda Laws Online
www.bermudalaws.bm
Memberships
International Ombudsman Institute
www.theioi.org
Ombudsman Association
www.ombudsmanassociation.org
Forum for Canadian Ombudsman
www.ombudsmanforum.ca
United States Ombudsman Association
www.usombudsman.org
Caribbean Ombudsman Association
www.caribbeanombudsman.com
Complaints Authorities
Contact the appropriate complaints authority before raising your concerns with us:
Labour & Employment (e.g. benefits, termination, salaries)
Department of Labour
23 Parliament Street
Hamilton HM 12
Tel: (441) 297-7716
Discrimination
The Human Rights Commission
Milner Place
Ground Floor
32 Victoria Street,
Hamilton HM 11
Tel: (441) 295-5859
Data Privacy
Office of the Privacy Commissioner
Maxwell Roberts Building
4th Floor
1 Church Street
Hamilton, HM11
Tel: (441) 543-7748
Access to Public Information
Information Commissioner's Office
Maxwell Roberts Building
4th Floor
1 Church Street
Hamilton, HM11
Tel: (441) 543-3700
Employment-related Pension
Pension Commission
Wessex House
45 Reid Street
Hamilton HM 12
Tel: (441) 295-8672
Social Insurance Contributions or Benefits
Department of Social Insurance
Government Administration Building
30 Parliament Street
Hamilton HM 12
Tel: (441) 294-9242
Consumer Goods, Consumer Services and Rental Properties
Consumer Affairs
D. Rego Building
3rd Floor
75 Reid Street
Hamilton HM 12
Tel: (441) 297-7627
Rental Unit
Tel: (441) 297-7700
An Attorney
Bermuda Bar Association
Swan Building
Second Floor
26 Victoria Street
Hamilton HM 12
Tel: (441) 295-4540
Police
Police Complaints Authority
44 Church Street
Hamilton HM 12
Tel: (441) 247-1418
*The Professional Standards Department of the Bermuda Police Service can also be reached via the main Bermuda Police Service telephone number, 295-0011, or the non-emergency number, 211
