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# Bermuda Ombudsman

## Sitemaps

- [XML Sitemap](https://ombudsman.bm/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [Special Report](https://ombudsman.bm/2022/06/08/special-report/) - For the Record: An Investigation into the Disclosure of Spent Convictions for U.S. Visa Applications
- [Special Report](https://ombudsman.bm/2022/06/09/special-report-2/) - Between a Dock and a Hard Place: An Investigation Into Marine and Ports' Failure to Implement a Planning Condition for a Mooring Registration
- [Annual Report 2024](https://ombudsman.bm/2022/06/09/annual-report-2021/) - Annual Report 2024 Submitted in accordance with section 24(1) and (3) of the Ombudsman's Act 2004

## Pages

- [Home](https://ombudsman.bm/) - Ombudsman Act What may the Ombudsman investigate? Click here to know the complete details. Read More Complaints Considering a complaint? Click here to know what you can complain about. Read More Publications Click here to view informative Office of the Ombudsman Bermuda publications. Read More 20 years of investigating complaints 223 cases received
- [Publications](https://ombudsman.bm/publications/) - Transparency and accountability are at the heart of our work. Explore our annual reports, special investigations, financial statements, and strategic plans to see how we're serving Bermuda. All documents are available for free download. All documents are available for free download. If you need a document in an alternative format or have trouble accessing any
- [Making a Complaint](https://ombudsman.bm/making-a-complaint/) - Experiencing unfair treatment by a government department or public authority? You have the right to complain. The Ombudsman provides a free, independent service to investigate maladministration and help resolve issues. Learn how to make a complaint and what to expect from the process. Before You Complain (Understanding the Service) Service Charter Service Charter
- [Privacy Notice](https://ombudsman.bm/privacy-notice/) - Privacy Notice The staff at the Office of the Ombudsman for Bermuda take your privacy seriously. We will only use your personal information in accordance with the Ombudsman Act 2004 and the Personal Information Protection Act 2016 ("PIPA") to address the queries that you raise with our Office, or to investigate the complaints
- [Our Staff](https://ombudsman.bm/our-staff/) - Meet the team behind the Office of the Ombudsman. Our experienced professionals listen, investigate, and advocate for fair treatment in the provision of public services. Ombudsman - Michael A. DeSilva Michael A. DeSilva OMBUDSMAN FOR BERMUDA, EFFECTIVE MARCH 28th, 2022 Former Head Boy at Warwick Academy, Michael DeSilva joined the Bermuda Police Service (BPS)
- [Overview](https://ombudsman.bm/overview/) - The Office of the Ombudsman for Bermuda serves as an independent voice for members of the public experiencing issues with government administration. Learn about the role, history, and jurisdiction of the Office of the Ombudsman below. The Basics What is an Ombudsman? What is an Ombudsman? An Ombudsman is an independent official who
- [Contact](https://ombudsman.bm/contact/) - Office of the Ombudsman for Bermuda Suite 102 14 Dundonald Street West Hamilton HM 09 Tel: (441) 296-6541 Fax: (441) 296-7734 Email / Correio Eletrônico contact@ombudsman.bm Office Hours / Horas de Servico Mon - Fri: 8:45am - 5:00pm / Segunda a Quinta de 08:45 até 17:00 Your name(Required)Email(Required) Phone(Required)Comments
- [Links](https://ombudsman.bm/links/) - Before contacting the Ombudsman, please check if your complaint falls under a specialised authority's jurisdiction. Issues involving employment, discrimination, privacy, consumer protection, and police conduct must be directed to the appropriate authority first. Find the right contact below, plus links to relevant legislation and international ombudsman organisations. Legislation The Ombudsman Act 2004 Download PDF The
- [Complaint Submitted](https://ombudsman.bm/success/) - Success! Your complaint has been submitted and we will be in touch with you shortly. Office of the Ombudsman for Bermuda Suite 102 14 Dundonald Street West Hamilton HM 09 Tel: (441) 296-6541 Email: contact@ombudsman.bm Office Hours: Mon - Fri: 8:45am - 5:00pm
- [Publications - non editable](https://ombudsman.bm/publications-old-non-editable/) - Strategic Plan 2023-2026 Strategic Plan 2023-2026 Annual Reports Annual Report 2006 Annual Report 2007 Annual Report 2008 Annual Report 2009 Annual Report 2010 Interim Report 2010 Annual Report 2011 Annual Report 2012 Annual Report 2013 Annual Report 2014 Annual Report 2015 Annual Report 2016 Annual Report 2017 Annual Report 2018 Annual Report 2019 Annual Report
- [Publications - backup](https://ombudsman.bm/publications-2/)
- [Test](https://ombudsman.bm/test/) - [sp_easyaccordion id="706"] SPECIAL INVESTIGATION REPORT - SUPPORTING DOCUMENTS [sp_easyaccordion id="710"]
- [Special Investigation Report - Supporting Documents](https://ombudsman.bm/special-investigation-report-supporting-documents/) - AME Tucker's Town Church Cornerstone 1876 AME Annual Conference Minutes 1921 AME Annual Conference Minutes 1924 AME Annual Conference Minutes 1926 AME Annual Conference Minutes 1928 AME Annual Conference Minutes 1929 Conveyance African Methodist Episcopal Church in Tucker's Town 1896 Indenture, Tucker's Town - Front Page 1897 Indenture, Tucker's Town - Page 2 1897 Indenture,
- [Home - Backup (do not change/remove)](https://ombudsman.bm/home-backup/) - Ombudsman for Bermuda The Ombudsman's investigates complaints about the administrative actions of Public Authorities, including Government Departments, Boards and Bodies established or funded by the Legislature. This is an independent, non-government office that provides an impartial form of alternative dispute resolution which is less formal and more flexible and accessible than going through the
- [Resources & Notices](https://ombudsman.bm/resources-notices/) - Resources Annual Report 2024 Annual Report 2024 Submitted in accordance with section 24(1) and (3) of the Ombudsman's Act 2004 Read More Resources Special Report Between a Dock and a Hard Place: An Investigation Into Marine and Ports' Failure to Implement a Planning... Read More Resources Special Report For the Record:

## My Templates

- [Default Kit](https://ombudsman.bm/?elementor_library=default-kit)

## Categories

- [Resources](https://ombudsman.bm/category/resources/)